1- Introduction

1-1. The terms and conditions of sale mean the terms and conditions under which the purchase is supplied and delivered to you as a buyer on tomega.me or on our mobile application (collectively referred to as the "website") owned and operated by the Tanham Trading Corporation.

1-2. Please read these terms carefully before proceeding with the online purchase process. Your sending of the purchase order through the site constitutes your agreement to these terms and conditions of sale and your commitment to what is stated therein with immediate effect.

3-1. In addition, please read our privacy policy, as your use of the site and these terms and conditions of sale are subject to our privacy policy.

2- Acceptance of the purchase order

1-2. Supplier: All the website products are sold in the purchase order by us personally, as we buy them from the exclusive agents within the Kingdom of Saudi Arabia and then display them on the site, and no third party is registered as a seller on our platform.

2-2. Acceptance of the purchase order: The purchase order issued by you is accepted by us when we notify you of acceptance in writing (either by e-mail or by a short message on the mobile phone). Email or SMS to the mobile phone, and the product value will not be deducted from your account.

3-2. Payment: Your issuance of a purchase order is an authorization from you to us or to any third party specialized in electronic payments to deduct the value of purchases from the balance of your credit or bank card, noting that we accept payment according to:

1-3-2. Credit card or mada card.

2-3-2. Or cash on delivery (an amount not exceeding 5,000 Saudi riyals).

4-2. In order to authorize payments with (credit / bank) cards, we may require you to open an account with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss that you may incur as a result of that.

5-2. We may add or cancel payment cards or certain payment methods that have been accepted by us at any time without any prior notice on our part.

6-2. Canceling the purchase order: You can cancel the purchase order immediately before shipping the product for any reason.

7-2. Cancellation of your order by us: We have the right to cancel your order when:

1-7-2. Failure to pay the value of purchases when due.

2-7-2. Your failure during the reasonable period of time we determine for you to provide us with the information required to deliver the products to you.

3-7-2. Your failure to allow us to deliver the products to you within a reasonable period of time or your failure to receive them.

4-7-2. In the event of an attempt to buy in bulk or multiple purchases in accordance with clause 2-8 below.

8-2. Bulk Buying and Multiple Purchasing: We reserve the right to refuse any orders, and at our sole discretion, if we discover wholesale or multiple purchase of similar products.

3- Delivery of your order

1-3. Delivery cost: The cost of delivering the products will be according to the prices mentioned on the website.

2-3. Delivery date: It is done by dealing with well-known delivery companies and it follows their usage policy.

3-3. Delay in delivery:

1-3-3. If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to inform you of this, and we will take steps to reduce the consequences of the delay in delivery.

2-3-3. If there is no person at your address to receive the product and it is not possible to deliver the product through our partners in the shipping companies, we will inform you in a timely manner on how to deliver or receive the product.

3-3-3. If you are unable to receive the product from us as agreed, or you are unable to reschedule the delivery of the product after it was not possible to deliver it to you at your address, we will contact you for further instructions. We will cancel your order in accordance with the terms and conditions of sale presented when we are unable to contact you or arrange for a new date for delivery or receipt despite our continuous efforts in this regard.

4-3. Ownership of products: The products become your own as soon as we deliver them to you at the delivery address and you have paid for them in full.

5-3. Issuing invoices: We will issue an electronic invoice for the value of your purchases and send it to the email you provide to us.

4- Return and Exchange:

1-4. Products can only be returned or exchanged within 7 days from the time of purchase with the order number sent via email provided.

2-4. Products can be returned in condition

1-2-4. You received the wrong product (if it has not been used and in its original, intact packaging with all labels and tags).

2-2-4. Damaged / defective product (For electronics and electrical appliances, open-packaging products will be accepted if the description or pictures shown for them differ).

3-4. If you change your mind or order a product by mistake, we will accept the return process under the following specific conditions:

1-3-4. The products are in their original packing from the seller (closed and sealed box) and are not damaged or in bad condition. Packaging must be sealed and intact, including accessories.

4-4. Non-returnable products: You are not entitled to return or exchange any of the following products:

1-4-4. The classified materials are hazardous or use flammable gases or liquids.

2-4-4. That has previously been used or caused damage by you or has become different from what you received it.

3-4-4. Any consumables that have already been used.

4-4-4. Any products that are free of or tampered with their serial number

5-4-4. Any products from among the specified brands, including contact lenses and products related to public health, for example but not limited to (sanitary napkins and sanitary napkins).

6-4-4. Non-returnable items for health reasons, which have been opened after delivery, or if mixed with other items after delivery.

5-4. How to contact us for returns and exchanges: You can contact us via e-mail, or through our social media sites, or live chat on the site, or call our contact number on the site.

6-4. How to Refund: According to Clause 4-2, for products that have been delivered, we will refund the full value of the product subject to return, including the fees for returning the product to us (excluding the fees that were paid to ship the product to you) and this applies to the following cases:

1-6-4. Products that are defective or that are not described on the site.

2-6-4. If the reason for the return is due to a mistake on our part, such as error in pricing or description, or delay in delivery beyond the agreed date, etc.

For all other cases, we will refund the value of the product subject to return (excluding the fees that were paid to ship the product to you), provided that you bear the cost of the fees for returning the product to us.

For products that have not been delivered, you are entitled to receive full value if you cancel the purchase order in accordance with Clause 6-2.

7-4. Refund procedures: The amount will be returned according to the method of your payment, as follows:

1-7-4. If you have paid the value in cash upon delivery, we will either send the value to your account by bank transfer, deliver it to your hands personally, or you personally receive it from us according to what suits us at that time and place.

2-7-4. If you have paid the amount using a (credit / bank) card, the amount will be returned to the credit / bank card.

8-4. When will the amount be refunded: The amount will be returned to you after we received and examined the product in our customer goods preparation center, and your final payment will be received as follows:

1-8-4. If the amount will be returned to your (credit / bank) card: This will be done within thirty (30) days from the day we receive the returned product in our customer goods preparation center.

2-8-4. If you cancel the purchase order before the shipment date, the amount will be returned to you automatically.

5- Defects and damages in products:

1-5. Warranty: Provide a guarantee of twelve (12) months for some (electronic / electrical) purchased products, for faults that may occur after purchase. And a guarantee of (24) months on some products (electronic / electrical), which includes replacement, and a warranty of (24) months on some products (electronic / electrical) as well, as it covers maintenance and does not include replacement. The period and type of warranty depends on the type of product and the policy of the company or institution importing the product, and our company is only a distributor of the company and an implementer of their warranty policy.

2-5. The warranty does not apply to: any cases other than defects in materials and materials, design or workmanship, and the warranty is limited to repairing the defective product, replacing the defective part, replacing the product or returning the amount according to the market price for the product itself (and this decision is according to our discretion) note that the warranty does not cover All products, and you should check the product listing to see if the product includes a warranty.

1-2-5. Authorized Service Centers: For specific products, repairs will be carried out in accordance with the warranty by the authorized service centers.

2-2-5. Repair period for electronics and electrical appliances: 14 days from the date of receiving the product in our repair center.

3-2-5. The maximum number of repairs before an exchange or refund: 3 times.

4-2-5. If repair is not possible or has been exhausted: Product replacement or refund.

3-5. Warranty period: The repair or replacement of the product under the terms of this warranty does not constitute any right to extend or renew the warranty, and the terms of the warranty are in accordance with the manufacturer of the product.

4-5. The guarantee does not apply in the following cases:

1-4-5. If the product is attempted to be repaired by any unauthorized service center by us, or it is damaged by a shock to the body of the product such as a broken screen or kinks and dents that may cause the product not to operate, or be damaged by liquids such as immersing the product or spraying any (electronic / electrical product) With water or other liquids, or if the water indicator inside the device has changed color (if it is equipped with it).

2-4-5. Modify or completely change the product drivers (if the product contains one of them)

3-4-5. Use non-original accessories with the product you purchased.

4-4-5. Remove the serial number on the product.

5-4-5. Failure to maintain and periodically inspect the product.

6-4-5. Replace consumables for the device (such as the plug, electrical adapter, battery type, or device charger).

7-4-5. Abuse to use or misuse the product other than for its intended purpose or in a way that violates the manufacturer's instructions for operation and maintenance.

8-4-5. Damage to the product due to overcharging of its battery, failure to use it according to the basic instructions contained in its user manual, or to charge the device using an unapproved charger from the manufacturer.

9-4-5. If any tampering appears on the seals on the battery cover or one of its cells is broken.

5-5. Issue a warranty claim: You can contact us via e-mail, or through our social media sites, or live chat on the site, or by calling our contact number on the site.

6- Legal obligations to clients

1-6. You acknowledge and undertake as a party to this agreement:

1-1-6. Adherence to the laws in force at all times and the legislation and regulations, including - without exception - all legislation, laws and regulations protecting privacy.

2-1-6. You have all the powers and eligibility to enter into this agreement and pay the dues according to the terms and conditions contained therein.

3-1-6. If you purchased the product on behalf of a company, you confirm that you represent it and act on its behalf and that it will adhere to these terms and conditions of sale.

2-6. Our services are provided to you: based on the "as it is" system without guarantee, approval or conditions from us of any kind, and we disclaim our responsibility for any guarantee, approval or conditions of any kind whether express, implied or direct, including by way of For example, but not limited to, all the conditions, representations and guarantees related to marketability or fitness for a specific purpose or public purpose, non-infringement, compatibility, or that the services are safe, or error-free, or that they would operate without interruption or would be provided The right time or present it in the appropriate manner or on the whole.

3-6. The warranty stated in Clause 5-1: It is the only exclusive warranty that we offer in accordance with these terms and conditions of sale.

7- Legal Liability:

1-7. Nothing in these terms and conditions of sale shall limit or excuse any party's liability for:

1-1-7. Fraud, including fraud, committed by this party.

2-1-7. Death or personal injury resulting from negligence on the part of that party.

3-1-7. Any other liability that may not be limited or excused under applicable law.

2-7. In accordance with Clause 7-1, we, our parent company, our subsidiary or subsidiary companies, or our employees or their directors, board members, employees, agents, suppliers, subcontractors, or licensors shall not be liable, based on a court ruling or claim arising from The contract or the civil law or due to default or breach of legal duties or arising from or related to the current terms and conditions of sale, for the loss of profits, data, information, or any subsequent, incidental, indirect or private damages, even if we or our subsidiaries are notified to us. Or our directors, board members, agents, employees, licensors, subcontractors or suppliers with the possibility of such damages.

3-7. In addition, as permitted by applicable law, we - and this includes our parent company, our subsidiary or subsidiary companies, our employees, or they have directors, board members, employees, agents, suppliers, subcontractors or licensors - will not be responsible Legally, you also confirm your agreement here that we are not responsible for any damages or losses that may arise from the following, whether directly or indirectly:

1-3-7. Late delivery of products or failure to deliver part of them if you yourself have failed to provide us with the information we need within a reasonable time since the date we requested this or if you fail to pay the value.

2-3-7. Damages that may result from unauthorized repairs to products.

3-3-7. Your completely reliance on the content or any other information provided by the site and pertaining to the product for which you issued the purchase order.

4-3-7. Your use or inability to use the product you have ordered.

5-3-7. Delay or disruption of the site or delay or interruption of our services.

6-3-7. Damage to you as a result of incorrect use of the product you ordered.

7-3-7. Your loss of a job opportunity, your inability to conduct your business, or the like due to our inability to deliver the product you ordered on time.

8-3-7. Any actions or events beyond our control.

4-7. According to Clause 7-1, if it turns out that Articles 6-3, 7-2 and 7-3 are not applied or unenforceable for any reason, then the full legal liability is limited to us, our parent company, our subsidiary or subsidiary companies, or our employees or have Of directors, board members, employees, agents, suppliers, subcontractors, or licensors - towards you, whether as a result of any lawsuit or claim in the contract, negligence or breach of any legal duty, or otherwise arising from these terms of use or related to them, To be a maximum, the minimum value for:

The price the product was sold at on the site and the original shipping rates.

Three hundred (300) Saudi riyals.

5-7. You hereby agree to indemnify us and disclaim our liability, we, our parent company, our subsidiary or subsidiary companies, or our employees, managers, board members, employees, agents, suppliers, subcontractors or licensees, for losses, harm, damages or expenses (including This includes legal fees and attorneys' fees) arising from or related to:

1-5-7. Any claims or requests made by any third party arising from your use of the site and our services.

2-5-7. Your violation of any of the terms and conditions of this agreement, including, without limitation, any guarantees, representations or undertakings.

3-5-7. Any violation of applicable laws.

8- General provisions:

1-8. Applicable Law: The terms and conditions of sale and any non-contractual rights and obligations arising from or related to the aforementioned terms and conditions of sale shall be governed by the laws applicable in the Kingdom of Saudi Arabia and shall be interpreted in accordance with these laws.

2-8. Dispute settlement:

1-2-8. If you are not satisfied with any products that you have purchased through the site, you can contact us via e-mail, or through our social networking sites, or live chat on the site, or call our contact number on the site.

2-2-8. If you are unable to reach a solution as stated in clause 8-2-1 within forty-five (45) days of notifying the seller of your problem, you may resort to arbitration in accordance with the laws applicable in the Kingdom of Saudi Arabia.

3-8. Rights of third parties: No party other than the parties to this agreement is not entitled to implement any of its provisions.

4-8. The relationship of the parties: None of the mentioned in the content of the present terms and conditions of sale may be interpreted or considered either by its parties or by any third party as a joint venture or a joint company between the parties to the agreement, as it is understood that the parties to the agreement entered into a contractual relationship to perform a service Each of them is independent of the other.

5-8. Additional Assurances: The parties have agreed to act and implement or make arrangements to make and implement every required act, document, or anything reasonably within the scope of their powers to implement and enforce these terms and conditions of sale to their fullest extent, including and without limitation helping each other in compliance with applicable law with it.

6-8. Assignment: These terms and conditions of sale are binding to ensure the interest of its parties, their successors, and the permitted assignees, and you agree not to waive or transfer the validity of those terms or any of the rights or obligations that pertain to you under the terms and conditions of the present sale, whether directly or indirectly without obtaining initial approval. Written by us provided that we refrain from issuing consent without giving a reasonable reason.

7-8. The entirety of the agreement: These terms and conditions of sale and the documents referred to or attached thereto contain the entire agreement between the parties with regard to their subject matter, and all previous agreements, negotiations and declarations, whether written or verbal, regarding their subject matter shall be canceled. There are no conditions, representations, guarantees, undertakings or other agreements, whether direct, indirect, express or implicit, between the parties to the present agreement and the documents and documents referred to or attached to it.

8-8. Amendments and changes: It is not possible to change, diversify, amend or supplement these terms and conditions of sale in any way by you alone, and we reserve our right to amend, diversify and complete the terms and conditions of sale at any time and from time to time. We will also publish the current version of the terms and conditions of sale on the site, and each change will be effective immediately upon publication on the site or upon the date set for the date as the effective date (as applicable). Your continued use of the site and our services after any change is made, you agree to abide by the changes that occurred and to act according to the terms and conditions after modifying and changing them.

9-8. Separability of clauses: If any court of jurisdiction rules that none of the provisions of these terms and conditions of sale are valid, unlawful, or unenforceable, then this clause of these conditions will be canceled immediately and the rest of the terms and conditions will remain in force as long as the legal and economic substance of the deals that are It was carried out under its conditions, standing without any adverse effect on its parties.

10-8. Force Majeure: None of the parties to the agreement shall be held liable for any losses, damages, delays, or failure to perform due to acts beyond their control, whether those acts or events can or cannot be reasonably foreseen (including judiciary events or legal rulings). Or judicial rulings, regulatory government decisions, or issued by local governments, the federal government, courts, governing bodies, subcontractors' businesses, or any third party supplier of goods or services to us, economic boycott, power outages, or labor unrest)

11-8. Waiver of one of the conditions: Our waiver of any of the provisions of these terms of sale may not be construed as a waiver of any other provisions contained therein (whether similar or different provisions), and the assignment of a provision may not be construed as a permanent waiver of it, unless If we express it explicitly and in writing.

8-12. Continuity: All provisions contained in these terms and conditions of sale, express or the rest which are continuous in nature, remain in effect even when your membership in the site is suspended or expired.